Refund & Return Policy

This Refund & Return Policy explains the terms under which refunds or returns may be requested for products purchased through securesphere.shop. securesphere.shop primarily serves customers in the United States and operates as an independent e-commerce reseller of digital software licenses.

Nature of Digital Products

The products offered on securesphere.shop are digital in nature and are delivered electronically. Due to the characteristics of digital software licenses, returns and refunds are subject to specific eligibility conditions outlined below.

Eligibility for Refunds

Refund requests may be considered under the following conditions:

  • The request is submitted within the applicable timeframe stated at the time of purchase

  • The software license has not been activated, registered, or used, where applicable

  • The product was not delivered as described or was inaccessible due to a verified issue

  • The request complies with applicable vendor or publisher terms when required

Once a software license has been activated or used, it may no longer be eligible for a refund, as digital licenses cannot typically be revoked or reused.

How to Request a Refund

To request a refund, customers must contact us using the email address provided below and include the following information:

  • Order number or transaction reference

  • Email address used during purchase

  • Product name and date of purchase

  • Reason for the refund request

All refund requests are reviewed fairly and individually to determine eligibility based on this policy, applicable vendor terms, and relevant U.S. consumer protection laws, including the FTC’s Mail, Internet, or Telephone Order Merchandise Rule.

Review and Processing Time

Once a complete refund request is received, it is typically reviewed within a reasonable timeframe. If approved, refunds are processed back to the original payment method used at the time of purchase. Processing times may vary depending on the payment provider and financial institution.

Non-Refundable Situations

Refunds may not be issued in certain situations, including but not limited to:

  • Requests made outside the stated eligibility period

  • Licenses that have already been activated or used

  • Products purchased in error due to compatibility or system requirements

  • Circumstances where vendor or publisher policies restrict refunds

Independent Reseller Disclosure

securesphere.shop operates independently and is not owned by, affiliated with, or endorsed by any software publisher unless explicitly stated. Products offered on this website may also be available directly from the official websites of the respective brands.

Policy Updates

This Refund & Return Policy may be updated from time to time to reflect changes in business practices or legal requirements. Any updates will be posted on this page.

Contact Information

For refund or return-related questions or to initiate a request, please contact us at:

Email: info@securesphere.shop